Terms and Conditions

Terms and Conditions

 

* By using "Colorant" Platform, you agree to be bound by these terms and conditions, and if you do not agree to the terms and conditions, you should not use this Platform.

 

* Colorant has the right to change the terms and conditions from time to time and we do not have to contact you or inform you of these changes, while you are bound thereby.

 

By using "Colorant" Platform, you agree to be bound by such matters: whether you do them personally or through a third party:

 

  1. Content:

It is necessary not to upload, print or publish in any way:

1. Any content that is illegal, defamatory, slanderous or offensive to any religious or moral group, threats or breaches the privacy and publicity rights, any content that is violent, sensitive, fraudulent or unacceptable in any way, any content that constitutes, supports or provides instructions for a criminal offense, infringes the rights of any party, in any way results in legal liability or violates any local, national or international laws, including, but not limited to, the legislation related to the stock market system in such jurisdiction where the content is published or any letters or papers that have any stamp and if the stamp is affixed to any document, the document will be printed in black and white; and if you do not comply with the foregoing, you will bear the full legal responsibility and Colorant will not bear the consequences of your violation of this content.

2. Any content that you do not own personally without the express permission of the owner of such content and if you do not comply with the foregoing, you will bear the full legal responsibility and Colorant will not bear the consequences of your violation of this content.

3. Any content that may infringe any patent, trademark, trade secret, copyright or any other intellectual or proprietary rights of any party and if you do not comply with the foregoing, you will bear the full legal responsibility and Colorant will not bear the consequences of your violation of this content.

4. Any content that impersonates any real or legal person or results in any way in a false claim of affiliation to such real or legal person, including us. and if you do not comply with the foregoing, you will bear the full legal responsibility and Colorant will not bear the consequences of your violation of this content.

5. Unsolicited promotional materials or political campaigns, and if you do not comply with the foregoing, you will bear the full legal responsibility and Colorant will not bear the consequences of your violation of this content.

6.Any information of a third party that violates his/its privacy and security, for example, but not limited to, any credit card numbers, viruses, corrupt data or any other files that cause damage, malfunction or destruction, and if you do not comply with the foregoing, you will bear the full legal responsibility and Colorant will not bear the consequences of your violation of this content.

7. Any inappropriate content or news within the generally-accepted customs and traditions, and if you do not comply with the foregoing, you will bear the full legal responsibility and Colorant will not bear the consequences of your violation of this content.

8. Any content that is false, defamatory, misleading, hypothetical, intimidating or annoying, and if you do not comply with the foregoing, you will bear the full legal responsibility and Colorant will not bear the consequences of your violation of this content.

9. Any racial content that uses teaching language, assaults others, insults other cultures or makes any other offensive comments, and if you do not comply with the foregoing, you will bear the full legal responsibility and Colorant will not bear the consequences of your violation of this content

10. Any content that infringes the intellectual property or the right of confidentiality, and if you do not comply with the foregoing, you will bear the full legal responsibility and Colorant will not bear the consequences of your violation of this content.

11. Any dirty and obscene content, which includes, but is not limited to, obscene information and any inappropriate information, and if you do not comply with the foregoing, you will bear the full legal responsibility and Colorant will not bear the consequences of your violation of this content.

12. Any content that carries a critical political opinion or contains whatever  harms the public interest, and if you do not comply with the foregoing, you will bear the full legal responsibility and Colorant will not bear the consequences of your violation of this content.

13. Any content that violates the culture, religion and local traditions, and if you do not comply with the foregoing, you will bear the full legal responsibility and Colorant will not bear the consequences of your violation of this content.

14. Any content that may threaten the security of the nation, and if you do not comply with the foregoing, you will bear the full legal responsibility and Colorant will not bear the consequences of your violation of this content.

15. Any content that encourages gambling, and if you do not comply with the foregoing, you will bear the full legal responsibility and Colorant will not bear the consequences of your violation of this content.

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1. Financial Affairs:

 

By using Colorant Platform, you are bound by and acknowledge the following:

1. You acknowledge and agree to indemnify us or any of our affiliates, employees, directors or workers immediately and upon request, for all the claims, liabilities, losses and costs, including any legal fees arising from any breach or violation of these terms and conditions by you or any other damage arising from the use of Colorant Platform by you.

2. The currency used in Colorant Platform is the Qatari riyal, and the payment method is only by the credit card and we do not have the Pay on Receipt Service; accordingly, no request will be executed until after the amount is fully paid by credit card.

3. In the event that the request is completed, you can cancel it if the status of the request is (Pending) and not (under Processing) and if you cancel the request after payment, the amount will be refunded after deducting 2% of the amount, which is the fees of the bank that provides us with the electronic payment service.

4. You cannot cancel a request (under Processing) and you will not get your money back if the status of the request is (under Processing).

5. We are not responsible for the typographical error or the wrong design provided by the customer, and we are not obligated to be responsible for sorting, editing or following up on any of the content that is printed. Therefore, if there is a mistake in the printing due to any wrong content provided by the customer, we will not recover the amount or bear the legal consequences but rather the customer will bear the legal responsibility for each printing process.

6. There may be a delay in receiving your request due to the pressure of work in certain printing presses. Therefore, you acknowledge and commit that there may be certain delays in receiving your request due to conditions beyond our control and the non-compliance of some printing presses in terms of the time, in addition to the fact that you will not request to get a refund unless the time is more than 50% of the time specified for receiving the request.

7. An amount is calculated for delivering the product to the customer according to the region, ranging between 10-30 Qatari riyals, according to the region in the map.

8. In the event that you request commercial publications, for example, but not limited to (stamps - invoice books), our employees will contact you to obtain a copy of the commercial register and a copy of the personal card of the commercial register’s owner; with this being done by means of the phone registered in the commercial registry for the purpose of verifying the identity.

9. Colorant Platform offers a print-on-demand service, so you have the right to submit your request containing your own specifications through the application, and our team then provides the best price offer or different quotations and delivery times as offered by the available printing presses. Upon the approval, you must pay through the application and then complete the other procedures for processing the request.

10. You undertake not to do anything that would affect the operation of Colorant Platform or cause undue inconvenience, abuse or automatic disruption by other users or our employees.

 

*By using Colorant Platform, you agree to refrain from doing these matters (whether you do them personally or through a third party-:)

1. Failing to receive the product when the Company’s driver arrives at the specified location; you must receive the product by yourself from one of our branches after you contact us; and in the event that you are unable to receive it, you can request delivering it to you again after you pay additional fees estimated between 10-30 Qatari riyals, depending on the region.

2. Violating and breaching the laws, and in the event of non-compliance with the foregoing, the customer will bear the full legal responsibility for violating the laws of printing, as it is not within our competence to re-sort the content and we only provide pre-printing and printing services.

3. When you use the file sharing service available in Colorant Platform, you get a code through which the file can be shared, and this code is exclusive, private and encrypted, as no one can see the file unless the customer is the one who shared this code with others. In the event of breaching the user's privacy due to the misuse of the code by the customer, Colorant will not bear any legal responsibility and the customer is not entitled to legally hold the Company accountable. The customer can communicate with the Company to disable the code in order to limit the spread of the file, and the legal entities can also obtain a list of the names and phone numbers pertaining to the persons who used the code for the purpose of obtaining the file.

4. Dealing with publications is a matter that may be subject to some conditions beyond our control; accordingly, the customer is not entitled to request a refund or legally hold the Company accountable in the event of a delay in the delivery of the product for a period of more than 50% of the time specified in the application.

We promise that we will do our best to deliver the products on time, but there may be conditions that are beyond our control for the nature of the product provided.

The design service after payment is free, and the customer has no right to demand the original file, and a copy of the design can be given to him, sealed with a watermark.

Given that design services cost us a lot of money and time, we apologize to our customers for refunding the money paid, but we are committed to providing designs with professionalism and quality at the hands of professional designers.

Mechanism of the Application

 

1. The customer chooses the product he wants to purchase and determines the quantity, time and the printing press that provide such a service.

2. The customer fully pays the amount and specifies the delivery location.

3. The application automatically takes him to one of the communication programs such as “WhatsApp”, carrying an automatic message with the request number and the customer then sends us the design or project that he wants to print or receive.

4. One of our employees amends the quality and clarity of the design in conformity with the colors of the CMYKW printing presses, as the format of the colors presented in the printing may be negligibly different and the employee also makes a mockup of the product as the customer will be able to see the product before printing as if it is actually printed (some products have no Mockup for the nature of the product).

5. A notification appears in the application, containing the image of the Mockup, and the customer must choose to confirm or reject it. If he wishes to re-amend the design, he shall contact us via WhatsApp.

6. After the request is confirmed by the customer in the application, a notification (Pending) appears until the printing press receives the project, and the printing press then confirms that it can carry out the project on time (under processing), and a notification (Under Processing) appears, which means that the printing press has already started the process of printing and completing the project.

7. After the printing press finishes the work, the customer will get a notification that the driver is now going to pick up and deliver the order to the customer.

8. After the customer receives the request, he receives a notification for evaluating the product and the printing press.

 

Other Conditions:

 

• Colorant Platform is an electronic intermediate platform for printing (via a mobile application) and facilitating the printing process for the requesting party, entities and other users.

• The workers of Colorant Platform are professionals and qualified in the Platform to deal with all the cases and types of printing and the Platform as employees or contractors to meet your needs.

• When you register in Colorant Platform, you acknowledge that the data entered is correct and any information that is updated is correct so that we can communicate with you, facilitate the delivery of publications and provide satisfactory assistance.

• The official communication with Colorant Platform will be made via the email registered with us or WhatsApp in the numbers provided for their inquiries.

• Delivery times will be scheduled and contact will be made with you on the times available for delivering your publications in case they are outside the specified regions.

• You must enter your personal data correctly and clearly and provide us with your correct information to ensure the proper arrival of your publications. Therefore, we disclaim all the responsibility for any delay in the arrival of your publications due to the wrong entry of your data.

• The currency used in Colorant Platform is the Qatari Riyal.

* When printing products, the color type may differ between the screen and the printed product. The color type is converted from the non-printable RBG format to the CMYK format used in the field of printing, so the brightness of the color on the screen cannot be executed practically. When you make deal with our application you agree that you will not object if the color shade of the printed product is different from the color shade on the screen. To avoid this, we advise you to request a printed sample of the product from any of the printing presses if you are ordering big quantity.

The execution time in the product is only the minimum quantity execution time
 For larger quantities, execution time varies
 Please contact us in case of large quantities

 

To ensure that the service is well received, you must ensure that the following are in place:

• You have a fast internet line.

• The mockup of the file should be previewed before placing the printing request for it.

• You should communicate with specialists in case you have inquiries or encounter difficulty through the communication methods that are available to us and visible on the Platform or through the social media pages.

• You must send the file you want to print on the specified working hours (9 am – 10 pm) sunday tothursday to ensure that the publications arrive as soon as possible.

• In the event that you send publications beyond working hours, they will be processed on the next day.

• In the event that you want to cancel the request, it can be cancelled as long as the status of the request is" Pending". However, if the status of the request is changed to "Under Processing", which means the printing process has been started, therefore, it cannot be cancelled.

• Typo: In case the publication does not match what is required, it will be re-printed and delivered to the customer according to the delivery method in the application itself. The typo is photocopied together with the request number and sent to info@colorant.app  and we will reply as soon as possible.

• When it is discovered that any document for which printing is requested does not conform to what is mentioned in the terms and conditions, the request will be cancelled from the Platform.

• In case of any inquires, defect or problem, we are pleased to serve you at any time by contacting the Technical Support through:  info@colorant.app 

 

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